How does the event package work?
Our event package is the perfect solution for your one-off event! It gives you one week full access to Sparkle so you have plenty of time to get setup well in advance of your event. The plan includes a 24 hour token to activate real time updates once your event starts. Simply activate the real time updates from within your account.
My event is longer than 24 hours, do you offer a solution for that?
Yes, we do. Once you’ve purchased our event package, you can purchase additional 24-hour realtime tokens. Go to your dashboard and click “Enable realtime” where you’ll be presented with the alternative to purchase additional tokens for 149 USD per additional 24 hours.
When should I purchase the event package?
We recommend you to do the following. 1) Start your Sparkle trial about 1 week before your event to become familiar with the interface. 2) Upgrade your account to the event package a couple of days before your event so that you have good time to get set up. Optionally, integrate a social hub on your event or company website to start collecting and displaying posts in advance of the event. 3) Activate the real time updates shortly before your event commences.
Can I host a social hub on my website with the event package?
Yes, you can (and we’d recommend you to do it). Your event package includes 10 sources, so you have plenty of room to run multiple Sparkles.
Will you display any Sparkle branding on my event screen?
No, all Sparkle branding or watermarks is removed as soon as you’ve upgraded your trial account into a paid plan.
How fast will Sparkle collect and display new content?
Once you’ve enabled real-time updates, new posts will be collected in less than one minute from when they’re published. If you’ve enabled full moderation, new posts will be published once they’ve been approved.
Can I control my Sparkle display from my mobile device?
Yes, our interface is fully responsive so that you have full access using any device, including your smartphone and tablets.
Can we have multiple moderators for our Sparkle?
Yes, you can create an unlimited number of users and/or moderators for your events. Users have full access to control every aspect of your Sparkle whereas moderators have restricted access only to the moderation panel.
What do I need to display my Sparkle feed?
For most use cases, you simply need to hook up a computer or controlling device to the display where you intend to show your Sparkle and point the browser to your Sparkle URL. Sparkle runs well on all never versions of the major browsers. When using a digital signage solution you may need to take some precautions, please get in touch if you have any questions about this.
Can I have multiple visualizations using one event package?
Yes, you can add as many Sparkles as you’d like using the event package. Which means that if your for instance would like to display the Falling Columns theme on one display and the flip grid theme on another, that’s absolutely possible. Please note however that each 24 hour real time event token will only apply to the Sparkle instance that you apply it to.
What kind of support will I get for my event?
All customers purchasing our event package will get prioritized support, meaning that we’ll make our best to get back to you within 1 hour after you’ve sent your request for help. For more help with customization or instant support, please get in touch to discuss options!